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Senior Consultant

Noida, Delhi-NCR

J J INDIA

Job Description

As per standard JD (1.) Team Development
Operations - Ensuring operations run smoothly without escalation, meets all SLAs, On - call support. Resources have the correct skillsets and team is right sized.
Knowlegde Base / Documentation: - Ensure process documents and run books are kept undated ticket quality
Escalation point and client interface: Point of contact and escalation point for track performance. Need to interface with client in scheduled meetings
Incident Management Change Management
Root cause analysis / problem management (Trend analysis etc..) Capacity / Architectural management
Customer Feedback (Appreciation, CSAT survey results)
Process adherence & security compliance
Value adds

Company Description

J.J.India is a premier HR Services Company devoted to human resource management. The... organization's mission is to serve the needs of Corporate Organizations and Business Houses by providing them the most competent and resourceful candidates available for the development of their organizations.  Read full description

Additional Information

Last updated:
31/03/2017
Job type:
Full time
Position type:
Permanent
Vacancies:
1
Minimum experience:
Between five and ten years
Education:
Compulsory Education
Category:
Jobs in IT - Software Programming / Analysis
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