Sales Support Center :
Understand the company sales processes and develop training material regarding management of Leads, Accounts, Contacts, Opportunities, Campaigns, Activities and other custom objects such as Renewals;
Active participation in the designated Taskforce group and assist on time completion of projects by creation of process documents, supporting larger GSO projects, etc..
Support and lead training for Sales reps including new starter training, training on initiatives in partnership with CRM Operations and Sales Training & Development
Support with release of Salesforce sales process enhancements such as facilitating technical development information into user friendly adoption
Develop effective working relationships with sales managers and collaborate with partner groups providing service to the business.
Manage assigned cases and drive performance based upon metrics.
Service orientated focus to work by providing empathetic sales support within policy guidelines and established procedures
Support the Clarivate Analytics sales order process, billing systems, incentives, contract management, business policies and assist in problem solving all issues that are related to the fore-mentioned processes.
Manage creation of documentation of the various business processes.
Reporting Analysis :
Ascertain effective ongoing support for daily opportunity to order matters including support for renewal processing, change requests and responding to end-user inquiries.
Identify opportunities for improvements in sales process efficiency and effectiveness.
Partner with CRM Operations and MIS to develop and implement solutions.
Talent Development Management :
Be part of a high performance culture working towards SMART objectives to measure his/her individual performance
Manage and take personal responsibility for ones professional development plan
Act as a strong contributor to an operating culture that makes possible collaboration, open communications, and a focus on talent development.
Work with management to ensure clear role definitions, processes, ownership and expectations from Him / Her.
** Very good communication skills.
Shift : 9 hours rotational shift.
Cab facility will be provided.
Welcome to Anlage HRO Services (an-lage pronounced as än-lej), an HR & IT consulting... organisation, providing staff augmentation, recruitment and executive search services, where talent meets promise. With our diverse gamut of services, we bring exemplary forte to business across verticals. Read full description