• Interact with customers and sales engineer to gain familiarity of customer needs plus product applications.
• Evaluate customer support issues as well as maintain top level positive perception by customers pertinent to organization support structure.
• Provide technical support services, over the telephone and via e-mail for Electronics products
• Contribute to improve sales. Improve efficiency by providing technical support.
• Customer’s application or requirement needs, create quotes, enter orders, online chat and provide post sales technical support.
• Prepare technical samples, designs along with presentations to provide supportive technical data retort to customer requests.
• Manage entire communications with client technical departments regularly as requested by customer.
• Maintain customer assistance reference guidelines for client contact as well as support information.
• Develop liaison for clients during network outages as well as event affecting customer’s networks.
• Provide entire company information for every customer outages.
• Contribute to sustainability requirements of every network design being sustained.
• Participate in sales support related conferences, trade shows, workshops plus meetings to update on current information plus developments in industry.
• Effective communication can speak fluently.
• Team spirit.
• Prioritize work and schedule
• Positive frame of mind.
• Stay calm in adverse situations.
• Strive for companies objectives and targets (Monthly and Annual).
Qualification: Bachelor degree in Electronics & Communication can be of value to his/her profile.
** Masters in a business related field is a plus.
** Freshers also welcome.
Lumens Technologies : The Leading distributor of electronic components and semiconductors... in India. Lumens Technologies is among the top distribution company of electronic components in India. Lumens Technologies offer high quality and reliable products sourced from reputed suppliers around the world. Read full description