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Chennai, Tamil Nadu

Ujjivan Financial Services Pvt. Ltd.

Job Description

Acquire new customers for liabilities from open market
Assist the field staff - unsecured loans for conversion of existing borrowing customers for liabilities
Enhancement of the relationship with the existing customers by cross-selling products and services as per the profile & need of the customers
Train/assist customers to use ATM and BCs; drive usage of alternate channels


Business :

Meet the set targets on liabilities in terms of number and values from open market acquisition & existing customer conversion
Understand need and acquire customers who meet the criteria for liability products through all of the below channels:
Leads generated by branch staff
personal leads
Referrals generated from existing customers
Alternate channels
Maintain the database of the prospects, meet select prospects and manage the relationship thereafter
Accompany Field Staff-Unsecured loans on the field for actively driving conversion of existing borrowing customers into liabilities customer
Cross sell other secured loan products of Ujjivan and pass quality leads to respective loan officers
Share customer insights/product related feedback with the Team Lead - Liabilities

Customers :

Interact with customers in a courteous and professional manner; provide prompt, efficient and accurate services
Reduce customer dormancy and customer attrition by continuous engagement / interaction
Resolves the customer queries on various accounts, FD / RD, remittances & third party product

Internal Processes :

Guide the customer to fill the Account Opening Form; ensure receipt and verification of KYC documents; obtain customer signatures on all mandatory documents
Strictly adhere & maintain compliance to KYC norms
Drive the usage of alternate channels such as ATMs, BCs and assist customers to use ATMs for dispensing cash

Learning and Performance :

Maintain up to date knowledge of the liabilities products and services as well as a working knowledge of other products offered in the branch
Resolve queries raised by field staff-unsecured loans w.r.t liability products and support them in selling liabilities
Ensure adherence to training man-days/ mandatory training programs for self
Ensure goal setting, mid-year review and performance appraisal processes are completed within specified timelines.

Company Description

There were many microfinance institutions active in rural India, but very few served... India’s urban population. To bridge this gap, Ujjivan focused on the urban poor. This is a fast growing segment that is relatively new to India’s microfinance industry. Our surveys and interaction with the urban poor show that they are exposed to enormous contingencies and are required to share their meagre resources with neighbors, friends, relatives and colleagues. Hence, there is a tremendous amount of bonding and affinity among them. We have also found that, contrary to popular belief, the urban poor are a stable population. Therefore, the significant difference between the urban and rural population is the lack of time and availability of space in cities.  Read full description

Additional Information

Last updated:
Job type:
Full time
Position type:
Minimum experience:
One year
Compulsory Education
Jobs in Sales / Business Development
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