Be the customer champion: Work with the customer, understand their requirements, and give them the best solution for their home
Be the brand champion: Work closely with the UL core team and illustrate and implement brand values, brand attributes inside the store every single day
Inspire the customer: Ability to dream along with the customer to provide a beautiful home to them + ability to imagine their space
Expert on the product: Ability to answer questions on materials, products, categories, situations, requirements etc. from the customer (specific to kitchens / wardrobes - be an expert in advising materials / configurations of the product)
Ability to understand customer requirements clearly and suggest solutions that can convert the customer by giving them the confidence on the person + brand UL
Great command of communication / language (English + one vernacular at least)
High energy, cheerful person + Ability to smile always despite the situation / time
Has interacted with customers over phone / live / email etc.
Empathy for people and situations; highly approachable person
Honesty and transparency in communication; shows warmth in interactions
Extremely hard-working and committed to the cause / values / vision of UL
Love for beautiful homes, and all things beautiful; a love for aesthetics
Willingness to learn rapidly + Ability to consistently make things better
Ability to use technology effectively + Ability to use apps / tools to design
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