Job Description

The Analyst/Officer plays a key role in providing a consistent and efficient service to customer requests/application through accurate and timely completion of assigned tasks.

The Analyst/Officer is responsible to perform one or a combination of activities like Document Preparation, Loan Settlement, Account Maintenance, Servicing, Due Diligence, Customer On boarding or Remediation activities and involves routine tasks like customer identification preliminary checks, data entry, data validation, non-judgmental decision making for customer requests in the Retail and Business Banking space.

The Analyst/Officer is also responsible for voice/email communications to the Frontline as well as upstream/downstream functions.

Strong customer focus & Strong Communication Skills

Ability to manage change and adapt to changing business requirements and priorities

Negotiation and stakeholder management