Supervise an individual outlet.
Maximize Café sales performance and drive profits.
Sales forecasting and apportioning targets across teams.
Asset & Equipment maintenance.
Assuring the Timely & Accurate indent is placed for the café.
Wastage control measures.
Ensuring the compliance of the SOPs on cash & all the tenders.
Timely forecast of the stock in order to ensure the smooth operation of the cafe.
Learning & Development Management:
Retention of manpower.
Motivating the team to ensure the sales target in met.� Briefing the team on a daily basis to ensure the team understands the importance SOPs
Ensure the team is groomed to move to the next level. Grievance handling & solving issues. Ensure the Training Certification of team members.
� Ensuring all the documentation related to the café is done on time (Sales Reports/ Café Registers).
Ensuring the Quality Audits done on day to day basis.
Implementation of SOPs.
� Efficient utilization of the manpower by means of effective charting out the duty roster.
Integrity, Cost control & Waste Management.
� Ensuring 90% score in the Management Visit Report.
Ensure all the Customer complaints are resolved.
Analysis of Customer database complaints & drive the footfall in the cafes.
Ensuring Customer Service promise is followed by the team in the café to drive customer focus.
Ensuring the Training norms are met.
Ensuring 90% score in the Store Visit Report.
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