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Restaurant Manager / Assistant Restaurant Manager

Surat, Gujarat

Jubilant Food Works Pvt Ltd

Job Description

Leads Operational Excellence and the Guest Experience:
1. Role models expected behavior and coaches team on hospitality standards
2. Ensures the restaurant meets safety, sanitation and cleanliness standards during shift
3. Ensures self and team handles all Guest concerns
4. Solicits and listens to all Guest feedback and provides information to Restaurant Manager
5. Empowers the team to satisfy Guest needs and resolve concerns
6. Removes barriers to delivering Hospitality behaviors during shift
Builds Team Talent:
1. Treats all team members fairly and with respect
2. Supports the training of new team members
3. Recognizes team members for team contributions
4. Holds team members accountable for their behavior and performance during shift
5. Provides coaching to team members to improve performance during shift
6. Provides communication to team about goals and performance for shift
7. Brings staffing and performance issues to the attention of Restaurant Manager

8. Stays focused on the Guest and accomplishes all work assignments with excellence

9. Responds positively to coaching and direction given
Drives Sales Growth:
1. Takes accountability for understanding all in store marketing promotions
2. Executes new product rollouts including selling to Guests and product execution
3. Ensures the restaurant is well maintained including cleanliness during shift
4. Utilizes appropriate suggestive selling
5. Brings product issues to the attention of Restaurant Manager
Flexibility and Adaptability:
1. Acts quickly to solve problems in area of responsibility
2. Provides feedback and suggestions to improve restaurant performance
3. Is flexible with work schedule as business needs change including taking breaks
4. Understands and complies with all procedures and policies
5. Participates in action plans to address issues and opportunities
6. Seeks to understand goals and results and how they personally contribute to them
Plans and Communicates:
1. Discusses issues with other managers
2. Discusses shift plan with team
3. Involves entire team by communicating goals, results, and action plans
4. Makes adjustments to assignments during the shift to achieve goals
5. Ensures self and team handles all Guest concerns
6. Ensures each shift is appropriately staffed to meet hospitality with speed goals .

Company Description

ubilant FoodWorks Limited (the Company) is a Jubilant Bhartia Group Company. The Company was... incorporated in 1995 and initiated operations in 1996. The Company got listed on the Indian bourses in February 2010. Mr. Shyam S. Bhartia, Mr. Hari S. Bhartia and Jubilant Enpro Private Ltd. are the Promoters of the Company.

The Company & its subsidiary operates Domino’s Pizza brand with the exclusive rights for India, Nepal, Bangladesh and Sri Lanka. The Company is India’s largest and fastest growing food service company, with a network of 749 Domino’s Pizza restaurants (as of 19th May, 2014). The Company is the market leader in the organized pizza market with a 67% market share in India (as per Euro monitor report 2013).

The Company launched Dunkin’ Donuts in India in April 2012 in Delhi. The Company has 29 Dunkin’ Donuts restaurants in India (as of 19th May, 2014).With the launch of Dunkin’ Donuts in India, the company is now well poised to address two distinct non-competing segments of the Food Service Industry in India, namely the home delivery of Pizza’s market and the all day part food and beverage market.

Dunkin’ Donuts is the world’s leading Donuts, baked goods and coffee with market leadership Donuts, regular/decaf drip coffee, iced coffee, hot flavoured coffee, bagels and muffin categories.

Dunkin’ Donuts (DD) in India is positioned as a Food Café, occupying the sweet spot between Cafés and quick service restaurants. DD serve a wide range of Donuts, Dunkin’ Donuts Original Blend drip coffee; Espresso coffee based beverages such as Cappuccino and Latte, Milkshakes, Smoothies, Iced Teas, as well as a delectable range of Burgers, Wraps, Sandwiches and side-bites. Each Dunkin’ Donuts restaurant is designed with care and brings alive the brand’s International, youthful, colourful and playful brand personality. The restaurants offer its young guests a great ambience to catch up with their friends and family in a relaxed and comfortable environment. And yes, Dunkin’ also serve the world’s best Donuts.
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Additional Information

Last updated:
13/06/2018
Job type:
Full time
Position type:
Permanent
Vacancies:
1
Minimum experience:
Between three and five years
Education:
Compulsory Education
Category:
Jobs in Hotel / Restaurant / Catering
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