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Restaurant Manager / Assistant Restaurant Manager

Gurgaon, Delhi-NCR

Jubilant Food Works Pvt Ltd

Job Description

Leads Operational Excellence and the Guest Experience:
To ensure self and team handles all Guest concerns
To responds to all Guest feedback with action plans to address opportunities
To coach team on hospitality standards
To communicate Guest feedback to the team and involve in action plans to resolve issues
To empower the team to satisfy Guest needs and resolve concerns
To ensures all training and reference materials are available and used by the team
To execute processes that ensure the restaurant meets safety and sanitation standards
To execute processes that ensure inside and outside cleanliness standards are met
To ensure all shifts are appropriately staffed to achieve service with speed goals
Builds Team Talent:
To handle all employee concerns with a sense of urgency
To treat all team members fairly and with respect
To provide coaching to team members to improve performance and ensure their growth.
To recognize team members for demonstrating desired behavior and performance
To ensure no team members is placed in position until all training is complete
To provide regular communication to team including goals and results
To use team member feedback to improve restaurant performance
To source, trains, retains, and develops team members that improve the Guest experience
To execute team service through effective scheduling, cross training, and deployment
To hold team members accountable for their behavior and performance
To delegate appropriately to team based on their skill level
To execute development plans for talented team members to grow their career
To maintain appropriate staffing levels to meet business needs
Drives Sales Growth:
Executes all in store marketing promotions in a timely and professional manner
Owns local store marketing in trade area, becoming integrated into the community
Executes new product rollouts including team training, marketing, and sampling
Sets goals and tracks results
Involves entire team by communicating goals, results, and action plans
Ensures each shift is appropriately staffed to meet hospitality with speed goals
Ensures the restaurant is well maintained including cleanliness
Ensure all products are available to Guests every shift and execute all products to standard
Utilizes appropriate suggestive selling
Manages Profit & Loss and Restaurant Compliance:
Analyzes business information looking for trends and identifying root causes
Problem solves issues and executes sound business decisions that improve performance
Takes accountability for all controllable profit line items on P&L
Executes system to control Cost of Sales to include effective ordering and inventory
Executes effective hiring and scheduling to meet Cost of Labor goals
Completes self RORs, minimum every other month, and executes actions plans toaddress opportunities
Manages cash loss through cash control procedures
Follows a maintenance schedule for equipment and facility
Sets goals and track results
Involves entire team by communicating goals, results, and action plans

Plans and Communicates:
Discusses issues with other managers
Discusses shift plan with team
Involves entire team by communicating goals, results, and action plans
Makes adjustments to assignments during the shift to achieve goals
Ensures self and team handles all Guest concerns utilizing LAST with a sense of urgency
Executes travel paths and delegates tasks as required
Ensures each shift is appropriately staffed to meet hospitality with speed goals

Company Description

ubilant FoodWorks Limited (the Company) is a Jubilant Bhartia Group Company. The Company was... incorporated in 1995 and initiated operations in 1996. The Company got listed on the Indian bourses in February 2010. Mr. Shyam S. Bhartia, Mr. Hari S. Bhartia and Jubilant Enpro Private Ltd. are the Promoters of the Company.

The Company & its subsidiary operates Domino’s Pizza brand with the exclusive rights for India, Nepal, Bangladesh and Sri Lanka. The Company is India’s largest and fastest growing food service company, with a network of 749 Domino’s Pizza restaurants (as of 19th May, 2014). The Company is the market leader in the organized pizza market with a 67% market share in India (as per Euro monitor report 2013).

The Company launched Dunkin’ Donuts in India in April 2012 in Delhi. The Company has 29 Dunkin’ Donuts restaurants in India (as of 19th May, 2014).With the launch of Dunkin’ Donuts in India, the company is now well poised to address two distinct non-competing segments of the Food Service Industry in India, namely the home delivery of Pizza’s market and the all day part food and beverage market.

Dunkin’ Donuts is the world’s leading Donuts, baked goods and coffee with market leadership Donuts, regular/decaf drip coffee, iced coffee, hot flavoured coffee, bagels and muffin categories.

Dunkin’ Donuts (DD) in India is positioned as a Food Café, occupying the sweet spot between Cafés and quick service restaurants. DD serve a wide range of Donuts, Dunkin’ Donuts Original Blend drip coffee; Espresso coffee based beverages such as Cappuccino and Latte, Milkshakes, Smoothies, Iced Teas, as well as a delectable range of Burgers, Wraps, Sandwiches and side-bites. Each Dunkin’ Donuts restaurant is designed with care and brings alive the brand’s International, youthful, colourful and playful brand personality. The restaurants offer its young guests a great ambience to catch up with their friends and family in a relaxed and comfortable environment. And yes, Dunkin’ also serve the world’s best Donuts.
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Additional Information

Last updated:
Job type:
Full time
Position type:
Minimum experience:
Between three and five years
Compulsory Education
Jobs in Hotel / Restaurant / Catering
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