Job Description for Relationship Officer-
Is responsible for implementing the operating proceduresas established in the internal Norms and Regulations ranging from product promotion, loan origination, customer assessment, disbursement and monitoring of his/her portfolio in terms of installment payments and collection.
Go out in the market and carry out marketing and sales activities. Meeting prospects and new customers, explain the products to them and log in their loan proposals. Maintaining and enhancing relationship with new customers.
1.Ability to sell by meeting business owners
2.Ability to understand customer's need and explain business loans and mortgage process
3.Knowledge about the competitor and the market of the city
4. Carry out documentation and follow up to ensure disbursement in time
5. Resolving customer queries/issues
6.Maintaining relationship and cross selling to existing customers.
There were many microfinance institutions active in rural India, but very few served... India’s urban population. To bridge this gap, Ujjivan focused on the urban poor. This is a fast growing segment that is relatively new to India’s microfinance industry. Our surveys and interaction with the urban poor show that they are exposed to enormous contingencies and are required to share their meagre resources with neighbors, friends, relatives and colleagues. Hence, there is a tremendous amount of bonding and affinity among them. We have also found that, contrary to popular belief, the urban poor are a stable population. Therefore, the significant difference between the urban and rural population is the lack of time and availability of space in cities. Read full description