Ã¯â€šÂ·Continuous engagement with the portfolio customers mapped as per the contact policy, with accurate & complete capture of interaction details.
Ã¯â€šÂ·Call handling as per defined standards.
Ã¯â€šÂ·Accurate resolution for customer queries.
Ã¯â€šÂ·Promoting Digital Banking services for a superior customer service experience.
Ã¯â€šÂ·Profiling of customers in order to aid right cross-servicing of Bank products
Ã¯â€šÂ·Accurate logging and resolution of complaints.
Ã¯â€šÂ·Attrition control of customers.
o Regular interactions with the customers and pro-actively assessing customer needs.
o Deepening relationship by cross selling 'sticky products' like Demat, Bill Pay, Advisory etc. o Ensure portfolio quality of relationship while racing considering eligibility.
o Monitor large amount movements and account closure from the deposit accounts. o Ensure retention of customers
Achievement of portfolio parameters:
Ã¯â€šÂ·Meet the defined objectives of the Portfolio managed by the respective VRM.
Ã¯â€šÂ·Right cross-sell of products basis profiling and engagement.
Ã¯â€šÂ·Penetration of products across groups.
Ã¯â€šÂ·Sales across all product segments-TPP, Assets, Cards etc.
Ã¯â€šÂ·Acquiring & grouping of all related IDs of the Primary ID.
Ã¯â€šÂ·Use of triggers to track maturity of FDs, movement of CASA balances etc. and prevent outflow.
Ã¯â€šÂ·Ensure Staff are trained on product knowledge and requisite certifications.
Ã¯â€šÂ·Income to be generated at a customer level.
Ã¯â€šÂ·Achieve Quality benchmarks defined from time to time.
Ã¯â€šÂ·Complete and accurate capture of call interactions, including profiling thereby aiding relationship management.
We are a Human Resources and Staffing Solutions Company, providing organizations with... solutions & services to meet their workforce needs across the world. We help our customers locate the best talent, enabling them to retain their competitive edge and sharpen their focus on core strengths. We strive hard to find the right employees with the right skills, to meet our clients needs. We have Ten plus years of management experience in providing recruitment, staffing, assessment and selection services. With operations in India, Dubai & Singapore we aim to be a partner of choice for our clients.
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