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Relationship Manager - ECOM

Vadodara, Gujarat

Private Sector Bank

Job Description

- Achieve Volume and market share

- Increase sales of our product in the right segment

- Activation and integration of the product

- Retention of the merchants

- Increasing penetration of bank products through cross sell

- Risk monitoring and compliance adherence by the merchant

- Channel Management and training of bank staff across different functions of the channel


List the expected end results that must be achieved in order to fulfil your job purpose and the activities that help in achieving these results.


- Increase Credit and Debit card volumes through the merchant. Maximise Bank's share. Signing new reln for Ecommerce directly or through team

- Profitability of the reln Portfolio management - Ensuring maximum share of volumes comes to the bank. Retaining the merchants to avoid competition poaching banks merchants.

- Improvement Current account balances Joint efforts with Branches to ensure products and services are offered.

- Improvement of Bank product holding - CA/SA / Asset products Cross sell of bank products

- Increase in market share and product penetration Managing Channels - Branch, CBG, FIG, ECG, others

- Protecting the merchant and bank from malpractise Managing risk and compliance

- Increase in number of leads and conversion Training of bank staff of basic nature of the product.

- Retention of the client Training merchants staff ie Govt bodies / Educational institutes.


Revenue : Ensure profitability (Interchange and Fee) of the every reln by charging the right price to the merchants.

Volume : Ensure that the volume targets for the year are met. Has to deliver minimum 25cr to 50 crs of Ecom volume annually.

New Sourcing : To deliver on the targets set. Sourcing from the right segment to increase. Has to deliver minimum 50 New sign up annually on Ecom platform.

New Product offers : offer products which are launched time to time. Ie Wallet etc

Portfolio management : Activating and retaining the merchants.

Current Account and float : Meet the CA and Float targets set.

Cross sell : Ensure bank products like SA, FD, Salary, Net banking, etc are given to the merchants.

Risk Management and Compliance : Ensure that the merchant is meeting the guidelines prescribed by the bank.

Description of the Relationships and Roles :

- The position holds working relationships within the company.

- Engagement with product team and tech to ensure client requirement are met

- PG Integration teams to ensure merchants vendors are able to configure their systems

- Service team to ensure our merchants is able to resolve issues

- Operations team to ensure seamless release of TID / Other products and activating them

- Risk team to ensure fraud controls are in place and monitored

- Channels of bank like Branch, CBG, FIG, WBO, IFG etc to ensure their customers get the product and services.

- Finance dept to ensure monies are available for bidding for tenders

- Marketing team to ensure joint meets with banks and start ups and done.

- Product and portfolio teams of issuance and acquiring to ensure issuance offers are done to promote business and visibility.


- Graduation in Engineering or computer science and Post-graduation in Marketing (MBA)

- Qualifications in project management related assignments


Minimum experience of 3 -5 years of sales and portfolio management.

- Exposure to sales in corporates or concept selling.

- Managing Reln across senior levels of the Orgn.

- Team management is an added advantage.

- Understanding of MS office and systems is a must.

- Exposure in project / Category / product management

- Exposure in managing govt bodies

- Exposure to manage multiple teams across different functions


- High level of confidence and communication skill: The role requires pitching the product to senior officials in corporates of government bodies. Especially in upcountry.

- Ability to influence and convince senior officials and product teams and share technology aspects and get their support.

- High Energy levels : The role involves direct selling and managing channels

- Multi-tasking: Ability to drive different assignments / tasks across one or different merchants across channels.

- Analytical skills and logical reasoning:

Company Description

Leading Private Sector Bank

Additional Information

Last updated:
Job type:
Full time
Position type:
Minimum experience:
Between three and five years
Compulsory Education
Salary range:
₹ 5,00,000 - ₹ 9,00,000 / Yearly (Gross Pay)
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