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Relations Executive / Sr. Executive

Surat, Gujarat

Club Mahindra Holidays

Job Description

1. Monitor & Manage member queries/concerns/requests & Govern through internal escalation process :
a. Interaction Management (Exceed TAT)
b. Complains & Retention Process
2. Responsible for improving the experiences customers have with organisation, with the goal of increasing customer satisfaction score, FTRs, proactive engagements (Member Meets)
5. Responsible to adhere to the standard operating procedures
6. Reduce dormancy and improve eligible base
7. Responsible for ASF collections from dormant members
8. Responsible to achieve CAPS score of + 80 and CES score of + 80
9. Create magical moments for customers at every touch point
10. Reduce incoming complaints
11. Focus of fixing problems through quality tools

Company Description

Mahindra Holidays & Resorts India Limited is part of the US $14.4 billion... multinational Mahindra Group. With more than 144,000 people in over 100 countries across the globe, the Group is also among India’s top ten Industrial Houses. The Group has interests in aerospace, aftermarket, agribusiness, automotive, components, consulting services, defense, energy, farm equipment, finance and insurance, industrial equipment, information technology, leisure and hospitality, logistics, real estate, retail, and two wheelers.   Read full description

Additional Information

Last updated:
Job type:
Full time
Position type:
Minimum experience:
One year
Compulsory Education
Salary range:
₹ 2,00,000 - ₹ 3,50,000 / Yearly (Gross Pay)
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