Planning, scheduling, and executing all regular training programs for agents and employees
Proactive planning for any special training programs, interventions and management development programs.
Coordinating with the General Offices and regional leadership for regular performance reviews meetings and sharing of expectations and deliverables between the business managers and the Managers L&D.
Ensuring time and duration adherence; internal and regulatory compliances
Sourcing, interviewing and short-listing candidates for final interviews by the Zone Head L&D
Retention of the L&D Managers. Proactively managing talent pool.
Development of L&D Managers; regular performance reviews and feedback for continuous improvements in knowledge and skills
Setting Goals and carrying out the annual performance reviews in conjunction with the respective location heads.
Traction of the KRAs, Incentives and R&R for the L&D Managers
Course correcting any gaps in knowledge, skills or attitudes of the L&D Managers through training, coaching and counseling. Managing disciplinary issues.
Ensuring adherence to curricula, contents and sessions plan by the trainers.
While encouraging different styles of deliveries, ensuring the overall adherence to methodologies as specified in the trainers/facilitators guides.
Ensuring that each program achieves the business objectives it was targeting to achieve.
Assisting the home office team in training needs identification of various constituents of agency.
Assisting the home office team in carrying out the measurement of training effectiveness.
Leading HR service provider.