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Regional Head / Sr. Manager- Quality & Food Safety

Chennai, Tamil Nadu

Jubilant Food Works Pvt Ltd

Job Description


To ensure compliance to laid down standards and procedures set by Corporate QA in the Region. Lead the regional QA team for strategic and operational Quality initiative implementation. Ensure sustenance of Quality & Food safety standards prootocol processess & procedure for consistently delivering superior quality and safe food products in the extended supply chain leading to guest delight in the Region.

Position will review routine Regional quality metrics, conduct audits and drive accountability by identifying and implementing improvement opportunities thereby resulting in Quality processes performance improvements at Restaurants / Commissary / Suppliers end. Position will also be responsible for providing leadership in addressing key customer concerns by utilizing appropriate problem solving methods with effective supporting documentation and results


Ensure QA systems & procedures are monitored and implemented in all QA activities in the Region for ensuring compliance to JFL- Food Safety / Quality / Regulatory requirements
Ensure continuous audits / monitoring to ensure compliance to defined HO-QA requirements in all activities in the region.
Ensures implementation of all QA Systems and Processes across extended supply chain - commissary / restaurants / Suppliers / warehouses throughout the region .
Implementing the Supplier Quality improvement Stratagy to ensure it meets business requirements and customer deliverables
Drives quality awareness across the regional organization, through coaching and influencing.
Timely resolution of customer / Guest complaints related to Quality, Food Safety and Regulatory requirement in order to improve Guest satisfaction
Implementation and maintenance of quality systems and continuous improvement methodologies with specific focus on guest delight and process improvements
Implementing and maintaining Supplier Quality Risk Management system to ensure that risks are adequately controlled in accordance with current requirements
Maintaining complete record of Controlled Copies of processes, formats, manuals, policies, changes, etc.
Timely intimation of any change, modification, addition, deletion, etc (if any) in the process to the process owner(s) for compliance.
Apprising management about the new Quality Standards applicable to Company, if any, further requirements to improve on it, updates,
Providing overall guidance, leadership and strategic direction to the team/subordinates
Ensuring the development of adequate competent resources in the region to carry out the required jobs in the regions in accordance with JFL Quality and Food safety requirements.



Should have thorough knowledge of Food processing unit field experience preferably of MNC FMCG
Excellent attention to detail, with the ability to work accurately in a busy and demanding environment.
Strong analytical and problem solving ability.
Excellent project management skills.
Microsoft PPT/Trend Analysis /Kaizen project implementation
Core competencies :

Functional :

Technical sounde knowledge on products & processes & test methods
Food Safety /GMP/ GHP Requirements
Statistical Process Control/Six Sigma technique/Kaizen/5S
Auditing Skills

Core :

Communicates effectively
Continuous learning
Communicates effectively
Customer orientation
Strive for excellance
Planning & prioritization
Team work and collaboration
Problem Solving & Innovation


Coaches and develops
Team effectiveness

Company Description

ubilant FoodWorks Limited (the Company) is a Jubilant Bhartia Group Company. The Company was... incorporated in 1995 and initiated operations in 1996. The Company got listed on the Indian bourses in February 2010. Mr. Shyam S. Bhartia, Mr. Hari S. Bhartia and Jubilant Enpro Private Ltd. are the Promoters of the Company.

The Company & its subsidiary operates Domino’s Pizza brand with the exclusive rights for India, Nepal, Bangladesh and Sri Lanka. The Company is India’s largest and fastest growing food service company, with a network of 749 Domino’s Pizza restaurants (as of 19th May, 2014). The Company is the market leader in the organized pizza market with a 67% market share in India (as per Euro monitor report 2013).

The Company launched Dunkin’ Donuts in India in April 2012 in Delhi. The Company has 29 Dunkin’ Donuts restaurants in India (as of 19th May, 2014).With the launch of Dunkin’ Donuts in India, the company is now well poised to address two distinct non-competing segments of the Food Service Industry in India, namely the home delivery of Pizza’s market and the all day part food and beverage market.

Dunkin’ Donuts is the world’s leading Donuts, baked goods and coffee with market leadership Donuts, regular/decaf drip coffee, iced coffee, hot flavoured coffee, bagels and muffin categories.

Dunkin’ Donuts (DD) in India is positioned as a Food Café, occupying the sweet spot between Cafés and quick service restaurants. DD serve a wide range of Donuts, Dunkin’ Donuts Original Blend drip coffee; Espresso coffee based beverages such as Cappuccino and Latte, Milkshakes, Smoothies, Iced Teas, as well as a delectable range of Burgers, Wraps, Sandwiches and side-bites. Each Dunkin’ Donuts restaurant is designed with care and brings alive the brand’s International, youthful, colourful and playful brand personality. The restaurants offer its young guests a great ambience to catch up with their friends and family in a relaxed and comfortable environment. And yes, Dunkin’ also serve the world’s best Donuts.
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Additional Information

Last updated:
Job type:
Full time
Position type:
Minimum experience:
Between five and ten years
Compulsory Education
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