Drive the awareness on Operational Risk (ORM) and implementation of ORM initiatives in the region in coordination with the Operational Risk Management team at the corporate office
Ensure compliance to all regulatory norms/guidelines in the regions by providing guidance, checks & evaluation of the branches and review of implementation of the compliance obligations of the regulatory guidelines.
Ensure that all operational, statutory and regulatory guidelines and checklists are disseminated to Chief Operating Officer, Cluster operations managers and ACRMs
Drive initial and ongoing dissemination of Operational risk and Compliance obligations to Regional branch staff across sales, service and operations through training and handholding support
Jointly with national ORM team, develop performance matrix with KRIs for monitoring branch performance on Operational risk and process compliance metrics; based on field insights suggest updates to performance matrix
Support the branches in completion of Risk Control and Self-Assessment (RCSA)
Conduct timely follow-up, documentation and status of action plans, open issues identified during OR assessments at respective branches.
Maintain a database of branch wise deviations in terms of non-adherence to standard processes, perform root cause analysis of major deviations from and recommend changes in process design to address the same
Escalate to Regional Operations Managers on the level of operational compliance and failures, if any, so that prompt/corrective action is taken
Conduct mystery shopping/checks of regional operations processing; report control deficiency to Head-Operations/Regional Operations Manager
Co-ordinate compliance risk review activities to be performed by the branches within each region
Collect loss data and KRI data from regional ORM team and consolidate it for reporting to the corporate ORM function
Coordinate collection, recording and data capture of loss events and near miss together with verification within the businesses and regular reporting of these events, the details, and amounts as per the provisions laid down in the Loss Data Management Manual.
Maintain an MIS of all the branches with findings on compliance issues; provide consolidated compliance review findings to the Regulatory Advisory Compliance Manager
Appraise the regional business & functional heads the level of compliance and failures, if any, so that prompt/corrective action is taken
Assist the regional business & functional heads in submission of monthly Compliance Certificate in the prescribed format
Conduct quarterly surprise visits at the Branch for checking implementation of the required changes in internal procedures as communicated by Functional Departments
There were many microfinance institutions active in rural India, but very few served... India’s urban population. To bridge this gap, Ujjivan focused on the urban poor. This is a fast growing segment that is relatively new to India’s microfinance industry. Our surveys and interaction with the urban poor show that they are exposed to enormous contingencies and are required to share their meagre resources with neighbors, friends, relatives and colleagues. Hence, there is a tremendous amount of bonding and affinity among them. We have also found that, contrary to popular belief, the urban poor are a stable population. Therefore, the significant difference between the urban and rural population is the lack of time and availability of space in cities. Read full description