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Regional Business Manager - Housing

Kolkata, West Bengal

Ujjivan Financial Services Pvt. Ltd.

Job Description

Business :
Oversees the performance of the loans portfolio of his/her region by area and branch in terms of growth (amount and client base) and productivity (loans disbursed per month)
Monitor for slippages and suggest alternate measures as required
Developing objectives and strategies for the region that are required to set up Secured Loans Business
Developing annual budgets for the region (for secured loans) and ensuring that the same is implemented as approved
Track the portfolio for growth and profitability ( Numbers and Yield)
Target to improve market share by New customer acquisition
Ensure adequate marketing activities to build a Brand
Ensure adequate number of leads for cross sell of liability and / or Third Party Products

Customer :
Ensure customers are educated about all products/services offered by Ujjivan.
Ensure lower customer attrition by providing different products as per customer requirement
Resolving conflicts and negotiating with others by handling complaints, settling disputes and resolving grievances maintain/improve SQ level
Portfolio retention and cross sell and up sell product to the existing customers
Adequate contact and monitoring of performance for Legal / Technical vendors

Internal process :
Track and Maintain the portfolio health Quality underwriting and efficient collection management
Ensure compliance with lending guidelines, quality framework and audit requirements; ensure speedy resolution of any audit observations and take necessary steps to prevent recurrence audit and other regulations.

Learning & Performance :
Ensure that all members of his/her team are up to date on all relevant circulars and all products/services offered in the Branch
Ensure adherence to training man-days/ mandatory training programs for self and reportees
Developing and building teams by building and nurturing mutual trust, respect and imparting trainings for their capability building
Ensure goal-setting, mid-year review and annual appraisal process within specified timelines for self and reportees Manage attrition of the team by implementing required retention measures

Role Requirements :
Ability to create teams and drive sales performance. Will be required to take complete ownership of secured loan at sub-regional level.
Ability to engage with customers, colleagues and agencies providing valuation and legal opinion. Plan and execute Marketing and Sales promotion for Secured Business Loan.
Characteristics of Entrepreneurial Behavior Ability to plan, set goals, initiative, persistence, self-discipline, capacity to take risks, produce support networks and assess the market.
In depth knowledge of Secured lending HL. LAP, Term lending
in-depth understanding of nuances of Retail Lending business

Job Summary :
The Regional Business Manager - Housing for East Region (based out of Kolkata) is responsible for the overall performance of the portfolio in his/her region in terms of results and targets set as well as for the correct implementing the established operational procedure of the Secured loans program, encouraging and supervising the teams productivity, thus achieving the pre-established monthly and yearly goals.
Regular and continuous coordination and communication with other departments such as product, credit, operations, IT and HR are fundamental to ensure compliance with results, policies and norms established as well as the development and adjustments of products, marketing strategies, procedures and reporting tools.

Company Description

There were many microfinance institutions active in rural India, but very few served... India’s urban population. To bridge this gap, Ujjivan focused on the urban poor. This is a fast growing segment that is relatively new to India’s microfinance industry. Our surveys and interaction with the urban poor show that they are exposed to enormous contingencies and are required to share their meagre resources with neighbors, friends, relatives and colleagues. Hence, there is a tremendous amount of bonding and affinity among them. We have also found that, contrary to popular belief, the urban poor are a stable population. Therefore, the significant difference between the urban and rural population is the lack of time and availability of space in cities.  Read full description

Additional Information

Last updated:
Job type:
Full time
Position type:
Minimum experience:
Between five and ten years
Compulsory Education
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