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Real Time Analyst / RTA WFM

Ghaziabad, Delhi-NCR

DIVERSE LYNX INDIA PVT LTD

Job Description

What you'll do
Work closely with the broader WFM team to understand all aspect of capacity planning and forecasting.
Analyze performance data to identify opportunities to operate more effectively and efficiently.
Support time-off and shift-swaps requests.
Support adding and removing new hires and leavers from WFM systems.S
Support site-level resources with real-time management of schedule adherence and productivity.
Effectively communicate across the broader Airbnb team and our outsourcing partner.
Facilitate any non-productive time (e.g. training) based on analysis to possible impacts to service delivery.

What you need to succeed

Well-developed problem-solving and analytical skills.
Strong attention to detail.
Experience with Genesys WFM or similar applications (i.e., Blue Pumpkin/Verint,
IEX/NICE, Aspect/eWFM).
Ability to learn & manage multiple technical systems.
Proactive problem solver; able to see the big picture and streamline current processes while planning for long-term growth.
Effective communicator and relationship builder.
Able to travel to other offices nationally and internationally on occasion.
Solid knowledge of Excel.
Country Descriptions:

Our up-and-coming Gurgaon office is home to a small but strong team of individuals who have an insightful and deep understanding of our Indian business. They are one of the most hospitable teams on the planet and welcome all with open arms.

Determine that the thing can and shall be done, and then we shall find the way. -

Company Description

At Diverse Lynx, we emphasize long-term, value added relationships with a commitment to... understand our customer’s business needs. By leveraging proven industry experience and expertise, we concentrate on providing On-Site Consulting Services to manage resources for our customer’s project needs. We develop customized IT Solutions for our customers that are product, platform and technology independent. We also provide comprehensive Clinical Trials & Data Management Services to the pharmaceutical, biotechnology, generic drug, and medical device companies in the areas of General Medicine/Cardiology, Infectious Diseases, Neuroscience, and Oncology therapeutic areas. Headquartered out of New Jersey, USA, we have collaboration in Europe and Southeast Asian Countries including India and Japan.  Read full description

Additional Information

Last updated:
08/08/2018
Job type:
Full time
Position type:
Permanent
Vacancies:
1
Minimum experience:
Between three and five years
Education:
Compulsory Education
Category:
Jobs in Customer Service / Call Centre / Operations / Data Entry
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