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RBI Recognized Bank-Corporate Bank-Phone Banking Officer Inbound

Mumbai, Maharashtra

Hy Fly Consultancy

Job Description

RBI Recognized Bank-Corporate Bank-Phone Banking Officer Inbound
Looking for Passionate People who are good at servicing customers bank account and then Value add to their account.

Pofile Personal Banker

Location Andheri.

Fresher Graduates are welcome.

Salary upto 30 k

JD

> Handling Inbound calls/ Making Outbound calls to alloted privilege customers

> Resolving Customers query for their Saving account, Demat Account etc

> Proactive Updates to customers on their investment opportunities in Mutual Funds, Fixed Deposits, Stock acquisitions, Insurance opportunities etc

Requirement

> Excellent English communication required

> Good Convincing Skills

> Graduation Compulsory

USP

> Leading Bank

> On Bank Payrole

> Pick up & drop facility provided till nearest station (Coming & Going)

If you are interested in Above profile call /Miss call / SMS / Whatsaap on below nos
Job Title/Position: Virtual RM- Outbound
Reporting Position: Virtual RM Supervisor
Summarise briefly, why your job exists;
Responsible for managing portfolios of identified eligible Preferred & Imperia customers, responsibilities detailed below,
1. To provide Consistent & Superior Digital Experience to our customers through Virtual Relationship Manager (VRM).
2. Objective is to enhance their Relationship & while doing so, Educate, Encourage & Induce the customers to use the Digital mediums for their banking transactions/ needs and at the same time keep a "window' to talk to the bank whenever customer needs.
3. Improve profitability by right product placement, leveraging technology to deploy a low cost digital mediums & scalable self-service model of affluent banking which is also in line with changing customer preferences in banking.
Morzilla

Requirements

To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors
Differentiated training to make them universal phone banking officers cross training in cards, liabilities, assets
This skill will also do sales with assigned customer based mapped to them
Measure of outcomes NPS, Service Level, Service Quality and Sales.
Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues.
Complete the logs specified by the process (End-of-day target)
Adherence to Information Security norms & quality process norms.
To be aware of and comply with any updates about the process
Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance

Job Requirement:
Should be a least graduate.
Better soft skills conversational skills and English

Company Description

Hy Fly Consultancy is based at Mumbai & Navi Mumbai.

It is a recruitment... consultancy which provides free placements to candidates.

We are specialized in recruitment for BFSI, E-Commerce, BPO & Healthcare Industry.

We recruit only for companies based all over Mumbai, Navi Mumbai & Thane.



For further queries, please mark an email to us or call us.
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Additional Information

Last updated:
16/04/2019
Job type:
Full time
Position type:
Permanent
Vacancies:
500
Minimum experience:
Without experience
Education:
Compulsory Education
Salary range:
₹ 1,30,000 - ₹ 3,90,000 / Yearly (Gross Pay)
Category:
Jobs in Banking / Financial Services , Jobs in Customer Service / Call Centre / Operations / Data Entry , Jobs in Freshers Jobs
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