Minimum 5 years experience in Quality Department in BPO/Similar companies.
Should be a Quality Manager in current role.
Excellent written and verbal English communication
Post Graduate or Graduate degree.
Six Sigma Certified. Knowledge on ISO 9001 and 27001
Very good at power MS Office (PPT, Excel and Word)
Experience in managing Quality & Process Improvement Projects.
Should be open to travel.
Roles and Responsibilities
Lead QA deployment in all processes and business units as per plan
Lead a team of QAs/Sr. QAs and monitor key metrics and SLAs
Provide coaching and mentoring to the QA team on an ongoing basis
Manage QA team performance on parameters such as Quality and Efficiency
Drive continuous improvement within the Quality function, analyze and report on monthly, quarterly and annual trends based on QA data
Assist Process Owners in developing action plans and corrective actions
Liaise with Operations Team with regards to QA issues
Ensure adherence to QA processes and transactional quality standards
Develop thorough understanding of the business and process.
Take part in trainings for Six Sigma, Kaizen/Lean and other quality concepts to develop self and improve coaching abilities
Participate in Organization level process improvement events and functions.
Skills Set Required:
Ability to analyze and draw insights from data
Strong problem-solving ability
Coaching and mentoring skills
Good communication and interpersonal skills
Demonstrated leadership skills
Ability to learn Insurance domain as required
Ability to prioritize and work on multiple task
6 days working.
9 Hours Shift.
At Diverse Lynx, we emphasize long-term, value added relationships with a commitment to... understand our customer’s business needs. By leveraging proven industry experience and expertise, we concentrate on providing On-Site Consulting Services to manage resources for our customer’s project needs. We develop customized IT Solutions for our customers that are product, platform and technology independent. We also provide comprehensive Clinical Trials & Data Management Services to the pharmaceutical, biotechnology, generic drug, and medical device companies in the areas of General Medicine/Cardiology, Infectious Diseases, Neuroscience, and Oncology therapeutic areas. Headquartered out of New Jersey, USA, we have collaboration in Europe and Southeast Asian Countries including India and Japan. Read full description