Job Description
The candidate must be flexible and able to multitask across a variety of job duties
Achieve daily review targets with accuracy & meeting the SLAs defined
Work towards maintaining the Error Rate less than 2%
Give constructive feedback on errors marked & analyze error trends for analysts; accordingly suggest refreshers for product training
Work closely with Operations & Training teams to drive continuous improvement initiatives
Support trainees & bottom quartile agents come up the learning curve and help them achieve productivity & quality targets
Find out ways to drive Quality culture within the team and recognize top quality performers
Deliver Quality Learnings workshop on common issues identified / best practice sharing atleast once a quarter
Conduct atleast 2 Calibrations per month with the team
Support in provisioning of Editorial Campaigns & actioning of Editorial Live Tickets as and when needed Participate and contribute in weekly calls with LA team, operational team meets & training sessions
Work overtime when needed to meet critical deadlines
Complete adhoc tasks and projects as needed
Requirements
Focused and detail-oriented following
Adaptability / Ability to Multi Task behavior/competencies
Good communication skills (written & spoken)
Team Work
Good Ms Office Skills /Presentation Skills
Open to Feedback & Suggestions
Strive for excellence and has the ability to take quick decisions
Qualification Any Graduate
QA for Digital MArketing Process.
Company Description
ReachLocal (NASDAQ: RLOC), our mission is to help local businesses all over the world reach... more local consumers online. Headquartered in Woodland Hills, CA, we have over 68 locations throughout the United States, Canada, Australia, the United Kingdom, Germany, the Netherlands, Japan, and Brazil. Read full description
Additional Information
- Last updated:
- 13/12/2018
- Job type:
- Full time
- Position type:
- Permanent
- Vacancies:
- 1
- Minimum experience:
- Two years
- Education:
- Compulsory Education
- Category:
- Jobs in Quality / Testing / Process Control