To generate quality scores fairly and consistently, according to guidelines and formats of practice, for a defined sample of jobs sent to client.
To ensure feedback is given and recorded and accurate reporting sent to the stakeholders within the defined timelines.
Participation in Quality Briefings ensuring that findings, updates, trends, etc., are shared with all team members.
Actively participate in client feedback calls and calibrate.
Identify potential risk management situations; recognize, interpret, and evaluate. inconsistencies, discrepancies, and inaccuracies and appropriately clarify and report.
Gather, compile, model, validate, analyze data, and display the trends, develop upper-level reports to help management make well-informed decisions.
Identify areas for improvement and contribute to Training and process improvement.
Identify client preferences and nuances to improve the service quality.
Established in 2007, Inventurus Knowledge Solutions (IKS) is a global Revenue Cycle... Management company that is headquartered in New York and has delivery centers in Alabama, Mumbai, and Hyderabad and a sales and solutions office in Los Angeles. From a four member team to over 1,000 employees, we have grown to be a respected outsourcing partner with extensive domain expertise and advanced outsourcing processes and technologies. Read full description