To generate quality scores fairly and consistently, according to guidelines and formats of practice, for a defined sample of jobs sent to client.
To ensure feedback is given and recorded and accurate reporting sent to the stakeholders within the defined timelines.
Participation in Quality Briefings ensuring that findings, updates, trends, etc., are shared with all team members.
Actively participate in client feedback calls and calibrate.
Identify potential risk management situations; recognize, interpret, and evaluate. inconsistencies, discrepancies, and inaccuracies and appropriately clarify and report.
Gather, compile, model, validate, analyze data, and display the trends, develop upper-level reports to help management make well-informed decisions.
Identify areas for improvement and contribute to Training and process improvement.
Identify client preferences and nuances to improve the service quality.
With over 1900 beds and 12 hospitals in Delhi-NCR, Punjab and Uttarakhand, over 1600... world-class doctors and 5400 support staff, Max Healthcare is one of the leading chain of hospitals in India. With 275 ICU beds & the most advanced technology, our state-of-the-art infrastructure is rated the best in North India thereby making Max Healthcare one of the best hospitals in India. Read full description