We are hiring for Quality Analyst who has relevant experience of 3-4 years in an international BPO\KPO (Male Candidate Required)
Auditing calls on daily basis and providing timely feedback to agents
Develop & maintain quality reports.
Analyze data and identify issues/best practices.
Ensure adherence to all process guidelines and compliance matrices
Desired Profile: .
Should have min. 3-4 years work experience as a Quality Analyst in an international BPO.
Good knowledge of MS Office
Good analytical skills.
Have zeal to perform
Excellent Communication skills
Job Location- Chandigarh (IT Park)
Shift- Night* Timing- 6 PM to 3AM
Education- Graduate ( Decent Communication Skills Oral & Verbal)
Cab facility is available.
It's a leading KPO in IT Park,Chandigarh.