Track Associate performance and its impact on the project
Gives constructive feedback to associates and derive action plan
Understands process/function goals and help the team to achieve them.
Completing Call Monitoring and Feedbacks as per SLA or Internally defined
Conducting Calibration Sessions and initiating Action Plans for reducing Variance
Conducting Quality induction for New Hires
Should be able to Identify areas of Improvement and Failure modes of a Project and be able to mitigate action Plans with root Cause.
Demonstrates expertise in functional knowledge and the ability to apply them in the aligned project
Ability to coach associates and peers on Quality tools pertaining to the project
Is able to understand the impact of individual performance to meet / improve own targets
Coordinating with the client on process related issues & updates
Ensure Adherence To Process Quality SLA's
Listens & clearly presents information
Presents appropriate information in a clear and concise manner, both orally and in writing.
Takes others perspectives into account when communicating, negotiating or presenting arguments
Adapts communication style to suit others
Demonstrates high levels of integrity and personal standards in all work related situations
Report to work at the agreed-upon time, ready to work with a cooperative and positive attitude
Works with Cross-Functional Teams to ensure that both internal and external customer needs are met
Cross Roads India Assistance, India’s first and largest road side repair assistance service... provider. Established in 1999, we have by our side 13 years of ground fleet management experience. We attend to over 1100 road side repairs every day and had so far handled over 1.5 Mn road side repairs. We are also recognised as a critical service provider under social security category hence we have been allotted with a four digit number 1922 for the safety of the general motorist. Read full description