Plan the project by understanding the scope, determining the resource and developing the project schedule
Ensure established policies and procedures of the organization are followed.
Execute the project according to the project plan/timelines/schedules
Coordinate email communication on project and status reporting to stakeholders
Monitor time investment on a project and ensuring that project files are accurately archived and kept confidentially
Audit project documentation on SharePoint and close project to ensure compliance.
Be Responsible for end to end service delivery of all confirmed projects, the management of day to day client servicing operations, client satisfaction
Deliver on agreed SLAs with clients at contract and account level
Effective, efficient resolution of client problems/issues, leveraging internal/external resources
Understand clients industry, pain points, business and their critical business drivers
Manage client contracts/statements of work/service level agreements delivering on the contracted scope
Monitor scope changes and work with respective account directors/sales colleagues to close the loop with respective clients by raising change requests
Processes & Financial Management
Be responsible for ensuring timely & correct invoicing based on agreed milestones & customer preferences
Maximize PO utilization by recommending tactics for clients
Meet all monthly reporting/business metrics/KPIs requirements and manage internal control processes
Project Managers usually work in an office environment but the purpose of the project may sometimes take them to nonstandard workplaces client meetings, workshops, trainings, etc.
Whats in it for you?
Over 92% customer satisfaction index is a clear reflector of our quality technical support... service. Our live experts will provide assistance for each and every software related issues, Installations of important software and application which will enhance your system performance, Troubleshooting of your windows, software, virus, spyware, malware and related problems. STLC has the capability to bring a fresh perspective to solve existing technical problems, in the course of the engagement to enhance business Read full description