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PRODUCT SUPPORT ANALYST/SPECIALIST

Chennai, Tamil Nadu

Financial Express

Job Description

FE is an unconventional company that believes that every employee has something important to add and that every employee is integral to our success.

Working within our customer support team and with the wider FE Business you will help better serve our global customers in the UK and around the world. FEs Customer Support team is the place for people who love a good challenge, are smart problem-solvers and can deliver exceptional service. This fast-paced support team quickly identifies and resolves customer concerns and contributes to creating long lasting relationships with top Asset Management Companies, Financial Advisors and Financial Institutions by delivering the exceptional service.

We want the best. Do you have what it takes?

You must be fluent in speaking and writing in English and be able to articulate well
Have a genuine interest to interact with clients and build a good rapport
Are smart, are a problem solver and like working with numbers
Have an open mind and be keen to learn and understand all aspects of how FE and the fund industry works
Are proactive without waiting to be told what needs to be done
Be open to working in shifts - UK shifts (late shifts come with an attractive Shift and Food Allowance as well as Cab Service)
As part of the knowledge transfer process, the candidate, on selection, will be required to travel to FE's UK office and hence must hold a valid passport and be willing to travel
Candidate's age should be less than 30 years.

Key Responsibilities:

Handle customer queries through calls/mails and live chat
Respond to customer queries based on their priority and urgency levels daily by identifying their cause and providing an appropriate solution
Work with internal departments when issues are identified and follow up to ensure quick resolution
Deliver excellent first line support for Customers from Hong Kong, Singapore, Australia, New Zealand, UK etc.

Key Technical Skills

Experience managing complex customer issues
Good knowledge of MS Office
Knowledge of the financial industry, specifically fund data will be an added advantage though not mandatory.

Company Description

Fedby Information Services (P) Ltd is the Indian subsidiary of the UK-based Financial Express... group. Fedby is engaged in software development and analysis for other data vendors, institutions, financial advisers and private individuals enabling them to retrieve and analyse data in forensic detail.
Founded in 1995, Financial Express is a leading developer and operator of funds data websites and datafeeds. We are the largest distributor of fund data in the UK, and the main or sole supplier of fund data to many of the leading data vendors, including:
• Bloomberg
• Reuters
• Thomson Financial
• Telekurs
We are a fast growing company with presence in London, Woking, Chennai, Hong Kong, the Czech Republic and Australia, with other locations coming up.
  Read full description

Additional Information

Last updated:
24/10/2017
Job type:
Full time
Position type:
Permanent
Vacancies:
1
Minimum experience:
One year
Education:
Compulsory Education
Salary range:
₹ 1,00,000 - ₹ 4,75,000 / Yearly (Gross Pay)
Category:
Jobs in Customer Service / Call Centre / Operations / Data Entry
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