DDrive & Monitor performance at resource level on key parameter - Account Sourcing, Value,
Track benchmark productivity of CSOs & ABMs. Ensuring individual productivity on current account & total units sold are met and percentage of resources meeting benchmark at regional level is achieved.
Identify low performing CSOs and communicate the same to regional heads to take corrective steps to improve their performance.
Formulate region wise strategy for branches to ensure accounts sourced maintain the product balances.
Emphasize the objective of quality sourcing through M2 Activation & YTD Activation and identify branches that are underperforming and take corrective action.
Review of portfolio with Cluster Head & Branch Manager to ascertain gaps & suggest improvement areas such as portfolio size / product-focus.
Focus on value buildup in portfolio by benchmarking accounts not maintaining AMB. Share insights & analysis with branches on such accounts.
Focused review with underperforming Focus branches by putting them on Action Plan & involving joint monitoring through Cluster Head.
Ensure that account level data for tracking parameters are provided to branches on regular basis for effective driving.
Performance gap analysis / Profile status of quality accounts with reasons for course correction.
Performance review with Zonal Heads/Branch Banking Heads to highlight common areas of concern/ performance & process gaps, suggest measures to improve the same and monitor the implementation.
Conduct Concalls / VCs in the region for driving the parameter.
Engaging with branches:
Ensuring clarity on objectives/roles, process and performance benchmarks.
Releasing regular Dashboard & Updates to regions/branches.
Prepare business updates for reviews/concall/presentations.
Training, Guidance & Support:
Supporting newly joined ABMs.
Onboarding, training & constant communication to newly joined ABMs.
Conduct training sessions for ABMs/ CSOs on PLP structure and logics to achieve productivity benchmarks and earn PLP.
FAQs on core business parameters are re-iterated multiple times.
Identifying best-practices at branches and create visibility for performers.
E-mailers on Performance linked Pay structure/ PLP calculator etc. which support CSOs to improve.
Liaise with regional HR to ensure all the budgeted positions are manned.
Coordinate & resolve all requirements/queries of branches KYC and process.
We are a Human Resources and Staffing Solutions Company, providing organizations with... solutions & services to meet their workforce needs across the world. We help our customers locate the best talent, enabling them to retain their competitive edge and sharpen their focus on core strengths. We strive hard to find the right employees with the right skills, to meet our clients needs. We have Ten plus years of management experience in providing recruitment, staffing, assessment and selection services. With operations in India, Dubai & Singapore we aim to be a partner of choice for our clients.
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