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Product Manager - Contact Center

Bangalore, Karnataka

New Era India Consultancy Pvt. Ltd.

Job Description

The candidate will build direct relationships with customers, will work closely with Global SIs, channel partners, agents & organization AMs to improve new sales opportunities and renewals within the territory.
The candidates main responsibilities will be to lead all aspects of sales, to collaborate with customers and demonstrate new sales models. Build/close a funnel of contact center opportunities (Cisco HCS, AmazonConnect cloud); meet with customers to assess business needs, work with other Tata Communications SMEs to explore innovative business applications and work with our direct sales team to ensure they had visibility to future business opportunities.
The position requires an understanding of complex Contact Center environments, migration experience of a premise to cloud applications, workforce management solutions, IVR and call flow as well as a solid understanding of competitor platforms. As the contact center SME, you will support our direct and partner channels as well as assist in the upskilling of our larger solutions engineering teams.
As the Contact Center Principal Consultant, you will support our sales teams in selling to direct enterprises and Channel partners to acquire new customers as well as to churn from on-premise/dedicated setups against direct SI competition.

Company Description

Established in the year 1993, New Era has been in the business of understanding talent needs... of different organizations and providing solutions for it. New Era hires consultants with specialization in different domains to provide procurement solutions across all the domains. We have been very fortunate to serve some of the top names of both the IT and the non IT Industry. We provide end to end staffing solutions and help candidates to be placed across Asia, USA and Europe.

New Era also provides Training and Development solutions to our clients which help enriching the performance of their Human Capital. Our training and development initiative ‘TRUTH’ offers complete and measurable ‘Aptitude Development Solutions’ in areas like Leadership Development, Time Management, Corporate Communications, Presentation Skills, Consultative Selling Skills, Marketing Skills etc.

New Era values its Human Capital the most and is totally committed towards providing them with adequate training and development programmes at a regular basis. This helps their grooming and also equips them with the knowledge of the latest Industry practices. We at New Era always follow the 3‘i’s which we believe are the pillars of our success.
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Additional Information

Last updated:
Job type:
Full time
Position type:
Minimum experience:
Between three and five years
Compulsory Education
Salary range:
₹ 17,00,000 - ₹ 25,00,000 / Yearly (Gross Pay)
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