Sutherland is searching for an Associate Professional - Process Trainer to join our expanding support team. We are looking for a people-person with the passion to learn and become an expert in client-specific products and processes while striving to satisfy our clients customers. If you are ready to take your career to the next level, apply today!
Process Trainers in this role get to:
Keep management updated: Relay important information in the form of timely and accurate reports.
Impact the bottom line: Coach and give feedback to trainees to help them fulfill performance metrics
Set the path to success: Oversee new hire, progression, and enhancement training; provide feedback and implement appropriate solutions
Empower the workforce: Create, facilitate, and/or revise training materials and documents to equip staff with fundamental skills and knowledge
Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations
We are a reputed $500 million US based multinational Technology-Enabled Business Process... Outsourcing (BPO) company specializing in Integrated BPO solutions across the front and back office that support the entire lifecycle of our client and customers.
With our headquarter in Rochester, New York, Sutherland now employs over 30,000 professionals offering blended services from its 33 delivery centers in Bulgaria, Canada, India, Mexico, Philippines, the United Arab Emirates, the United Kingdom, and the United States. Read full description