Good communication skills (Verbal and written)
Good knowledge of AR, Charge Entry, Payment Posting and Demo Entry
Good interpersonal skills
Conduct training on new practices, procedures and systems.
Serve as a content resource person
Ensure the productivity and quality targets are being met by the trainees during the nesting period.
Designing and developing training modules, programs and training materials based on business needs. Modify training programs as needed
Course corrections mechanism to be followed for the trainees when they are behind on achieving the target.
Develop FAQs for each program and update as required.
Develop and administer process knowledge assessment tests and Training calendar.
Regularly measure and report on effectiveness, progress and the number of trainees who pass, repeat and or fail training modules