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Prime Supervisor

Mangalore, Karnataka

Private Sector Bank

Job Description

Responsible for managing a team of 6 to 15 Personal Bankers in order to ensure that the portfolio objectives like cross-sell, income, quality parameters and regular service interactions etc are met and the Prime customers are serviced properly.

Manage PB performance:
Ensure, the PB are actively tracking their leads in order to ensure the customer is met and the lead closed in a timely fashion

Service Quality & Customer Satisfaction
Ensure, the Personal Banker is engaging with all his customers regularly and in a proper manner by monitoring the PBs calls, review of CRM Next interactions and VOC calls.

Training & Refreshers
Ensure, the PB is up to date with product knowledge, in order to guide and service the customer properly

MIS - Reporting and Analysis
To effectively utilise MIS to draw trends for each PB, in order to have continuous improvement across all parameters and for reporting to UH/ Central team

Company Description

Leading Private Sector Bank

Additional Information

Last updated:
Job type:
Full time
Position type:
Minimum experience:
Between three and five years
Compulsory Education
Salary range:
₹ 3,00,000 - ₹ 5,50,000 / Yearly (Gross Pay)
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