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Premium Process Hiring ( No Sales No Target )

Kolkata, West Bengal

The Origin

Job Description

INTERNATIONAL US VOICE & / DOMESTIC INBOUND VOICE Customer Support Process (ENGLISH MUST)

Inbound premium opening (No Outbound Scam or Sales)

Candidate should possess EXCELLENT COMMUNICATION  skills in ENGLISH and with ability to manage customer conversation ensuring confidence, clarity and ability to build rapport for Voice Process

Ability to analyse and solve customer queries over the phone (INBOUND, NO SALES & NO TARGETS)

6 days/week (1 Week Off )

Either Pick-Up or Drop facility provided with Security Guard (As Per Company Policy)

Provident Fund, Gratuity, Mediclaim, Life Insurance etc. provided.

Should be flexible to work in night shifts

 

Role :

Ø  take feedback from customers on service ratings provided.

Ø Handling the premium customer of particular circle.

Ø Ensuring customer loyalty and rebuild trust in services.

Ø Responsible to identify reasons for customer dissatisfaction and perform analysis

on case basis as per predefined guidelines.

Ø Responsible to provide end to end complete resolution to customer concerns.

Ø Interfacing with various departments to provide satisfactory resolution to the

customers

 

WE ARE NOT A CONSULTANCY. THEREFORE, WE DO NOT CHARGE ANY MONEY.

 

Requirements

Eligibility, Knowledge & Skills Required : 

  • Fluency in English & Good Hindi without MTI. ( mother tongue influence )
  • Any Graduate or Undergraduate, ( B.tech IT, Civil,Mechanical,Automobile NOT HIREABLE )
  • Fresher or experience (BPO –NON Telecom)
  • Typing Speed 25 WPM with 85% accuracy
  • Willingness to work in rotational shifts
  • 6 Days working 1 Week off rotational one

Company Description

The Origin Placements and Consultants are one of the promisingsearch firms catering toIT... and ITes. Our commitment emanates from sustaining core belief that no matter what its product or business; the ultimate worth of an organization is determined by the diversity and talent of the human capital.   Read full description

Additional Information

Last updated:
17/07/2019
Job type:
Full time
Position type:
Permanent
Vacancies:
35
Minimum experience:
Without experience
Education:
Compulsory Education
Salary range:
₹ 10,500 - ₹ 15,000 / Yearly (Gross Pay)
Category:
Jobs in Customer Service / Call Centre / Operations / Data Entry
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