INTERNATIONAL US VOICE & / DOMESTIC INBOUND VOICE Customer Support Process (ENGLISH MUST)
Inbound premium opening (No Outbound Scam or Sales)
Candidate should possess EXCELLENT COMMUNICATION skills in ENGLISH and with ability to manage customer conversation ensuring confidence, clarity and ability to build rapport for Voice Process
Ability to analyse and solve customer queries over the phone (INBOUND, NO SALES & NO TARGETS)
6 days/week (1 Week Off )
Either Pick-Up or Drop facility provided with Security Guard (As Per Company Policy)
Provident Fund, Gratuity, Mediclaim, Life Insurance etc. provided.
Should be flexible to work in night shifts
Ø take feedback from customers on service ratings provided.
Ø Handling the premium customer of particular circle.
Ø Ensuring customer loyalty and rebuild trust in services.
Ø Responsible to identify reasons for customer dissatisfaction and perform analysis
on case basis as per predefined guidelines.
Ø Responsible to provide end to end complete resolution to customer concerns.
Ø Interfacing with various departments to provide satisfactory resolution to the
WE ARE NOT A CONSULTANCY. THEREFORE, WE DO NOT CHARGE ANY MONEY.
Eligibility, Knowledge & Skills Required :
- Fluency in English & Good Hindi without MTI. ( mother tongue influence )
- Any Graduate or Undergraduate, ( B.tech IT, Civil,Mechanical,Automobile NOT HIREABLE )
- Fresher or experience (BPO –NON Telecom)
- Typing Speed 25 WPM with 85% accuracy
- Willingness to work in rotational shifts
- 6 Days working 1 Week off rotational one
The Origin Placements and Consultants are one of the promisingsearch firms catering toIT... and ITes. Our commitment emanates from sustaining core belief that no matter what its product or business; the ultimate worth of an organization is determined by the diversity and talent of the human capital. Read full description