Qualifications - (a) 2-4 years of WFM experience with minimum 1 year as a Planner.
(b) Minimum HSC
(c) Expertise in erlang method
(d)Flexible, creative problem-solving, anticipates changes and welcomes challenges.
(e)Strong computer skills that include proficiency in MS Office suite, particularly Excel.
(f)Knowledge of UCCX/Cisco phone systems/WFM scheduling tools a definite asset.
(g)Previous experience in a dynamic, fast-changing call centre environment required.
(h)Proven analytical skills ability to communicate with various management levels.
(i)Must be able to communicate clearly and effectively with all levels within the organization.
(j)Knowledge of various Call Center Reporting Systems would be a plus.
(k) Should be comfortable with night shifts
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