-Utilize historical data to coordinate and schedule all TC Flow Operations work activities to meet or exceed KPI
working in a multi-lingual / multi-site operation.
-Manage UCCX skill-based call routing based on Operations requirements/direction.
-Should have experience in Capacity Planning & Forecasting(1 year at least)
-Should have experience in Scheduling with IEX tool (1 year at least)
A leading HR consultancy in India.