To exclusively handle Wealth/Privy calls- schedule equivalent experience profiles from
Differentiated training to make them universal phone banking officers cross training in cards,
This skill will also do sales with assigned customer based mapped to them
Measure of outcomes NPS, Service Level, Service Quality and Sales.
Responsible for quality communication and customer servicing within laid down productivity
and service benchmarks.
Ensure customer delight and consistent service experience, including timely resolution of
Complete the logs specified by the process (End-of-day target)
Adherence to Information Security norms & quality process norms.
To be aware of and comply with any updates about the process
Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided
to the team as guidelines for improving performance
Career Marshal is a leading job recruitment company in Delhi NCR area and provides jobs in... sales, marketing, bpo, IT, Banking, Telecom, HR, Software, Social Media, SEO etc. We also deal with campus placement and hr services. We don't take any charges and provide direct interview in MNC's. Read full description