Phone Banking Officer Profile Fresher & Exprience Phone Banking Officer (outbound) - with Leading Private bank -location
Send me Jobs like this
Job Title/Position: Virtual RM- Outbound
Reporting Position: Virtual RM Supervisor
Summarise briefly, why your job exists;
Responsible for managing portfolios of identified eligible Preferred & Imperia customers, responsibilities detailed below,
1. To provide Consistent & Superior Digital Experience to our customers through Virtual Relationship Manager (VRM).
2. Objective is to enhance their Relationship & while doing so, Educate, Encourage & Induce the customers to use the Digital mediums for their banking transactions/ needs and at the same time keep a "window' to talk to the bank whenever customer needs.
3. Improve profitability by right product placement, leveraging technology to deploy a low cost digital mediums & scalable self-service model of affluent banking which is also in line with changing customer preferences in banking.
S no Key Accountabilities
. Customer Interactions :
Achievement of Contact policy defined
Call handling as per defined standards.
100% accurate resolution on Calls received at the VRM desk.
Promoting Digital Banking services for better customer service experience.
Capturing of customer interaction. .
Accurate logging and resolution of complaints
2 Achievement of portfolio parameters :
Ensure that the VRM meets the defined objectives of the Portfolios raced under VRM program.
2 Sales :
Increase liabilities size of relationship
Penetration of products across family groups.
Sales across all product segments-TPP, Assets, Cards etc
Increase portfolio size through grouping options
Enhancing customer wallet size
3 Customer Engagement:
Carry out out-calling to the portfolio customers as per defined process.
Carry out continuous customer engagement to the assigned portfolio.
Carry out profiling of customers and carry out cross-servicing of the identified service products.
Attrition control of customers
Call Quality :
To achieve Quality benchmarks defined from time to time.
Exceptional / Very Good rating in Service Quality audit/checks.
First Call Resolution 90%( for non-complaint calls)
5 Process Compliance :
Ensure adherence to process and audit requirements.
Ensure accurate and timely submission of financial transactions.& requests
Adherence to set processes of updating customer interactions in CRM next.
6 MIS Reporting:
To ensure accurate and timely reporting of MIS as circulated.
Interested candidates can Call on Below Given Details Or Mail Us
Salary: INR 1,00,000 - 3,50,000 P.A.
Industry: Banking / Financial Services / Broking
Functional Area: Sales , Retail , Business Development
Role Category:Retail Sales
Role:Sales/Business Development Manager
Employment Type: Permanent Job, Full Time
Desired Candidate Profile
Please refer to the Job description above
UG: Any Graduate - Any Specialization
Hy Fly Consultancy is based at Mumbai & Navi Mumbai.
It is a recruitment... consultancy which provides free placements to candidates.
We are specialized in recruitment for BFSI, E-Commerce, BPO & Healthcare Industry.
We recruit only for companies based all over Mumbai, Navi Mumbai & Thane.
For further queries, please mark an email to us or call us. Read full description