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Phone Banking Officer, Customer Care Executive Noida, Delhi-NCR 98731,99118

Delhi-NCR

Demographic Hr Services

Job Description

Job Description
Job Role:-
To Attend the inbound calls of customers in both Retail Liabilities & Credit Cards and process the queries & requests to customer's satisfaction
To identify and convert the opportunities for cross selling (banking product) on customer's call
Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues.
Complete the logs specified by the process (End-of-day target)
Adherence to Information Security norms & quality process norms.
To be aware of and comply with any updates about the process
Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance
Job Requirements:

Graduate
Preferably 3+ years experience which should be in customer service role - Understanding of call center industry an advantage
Excellent communication skills Verbal & Written
Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays
Flexible to get scattered 8 Week Offs in a month with 9hours shift
Good listening skills and strong communication abilities.
Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity
Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly

Contact No :
Rishabh : 8743O66888 , 987311,99118
Yogesh : 87429,49228, 96542,13O5O, 96542O8O31
Alisha : 954927018
Nirbhay : 8743O77888

Address : 2O6 2nd floor pal tower above IBDI Bank opposite metro pillar no : 53 exit
Gurudorancharya

Requirements

Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues.
Complete the logs specified by the process (End-of-day target)
Adherence to Information Security norms & quality process norms.
To be aware of and comply with any updates about the process
Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance
Job Requirements:

Company Description

we are a leading Hr company.

Additional Information

Last updated:
14/06/2018
Job type:
Full time
Position type:
Permanent
Vacancies:
100
Minimum experience:
Without experience
Education:
Compulsory Education
Salary range:
₹ 15,000 - ₹ 25,000 / Yearly (Gross Pay)
Category:
Jobs in Customer Service / Call Centre / Operations / Data Entry
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