Good to have:
1. Hands on OTRS.
2. Basic knowledge in Linux.
3. How to Configure applications in web servers IIS & apache.
Understand workflow of current process.
Work with business users to understand and prioritize requirements.
Prepare requirements document.
Customize Portal as per business requirements.
Prepare testing plan and perform application testing. May coordinate with testing team.
Coordinate with customers during UAT.
Give demonstrations to customers when required.
Support while rollout the changes to production and end-end testing.
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