Global Order Management is responsible for handling sales order transactions, ensuring compliance with company policies and external requirements.
The Order Management Support team is designed to be the primary team working directly with the Clients Internal customers and partners. They are responsible for understanding and orchestrating the direct and Indirect workflow for various deal processes that are often revenue impacting, as well as being the direct link between our distributors, partners and sales teams. This team is an extremely valuable asset to the Sales operations organization to ensure a clear and concise linkage for pricing, contracts and bookings
Executes all steps with Rigor
Validates all information of documents for 100% (replace with high accuracy) accuracy
Accurately documents /updates the various steps of the process cycle.
Work in an environment that is customer driven through a 24/7 service model
Serve as a back-up for members on the CMAT team
Work Extended hours to support the business cut-offs etc.
Provide qualitative and quantitative assessment of data as required.
Correct anomalies in Data / metrics tracked.
Leverage RCA techniques as required.
Queue monitoring and delegating high priority requests accordingly.
Consistently executes daily task within SLA
Takes ownership on requests and ensures customer satisfaction.
Process high priority requests within SLA
Practices attentive listening during process orientation.
Effectively restates and questions current processes
Effectively communicates between stakeholders ensuring accurate message is delivered.
Quick to understand Job role
Seek clarity on all gaps from manager / mentor
Quickly moves on to being independent requiring minimal supervision.
Migrates to new processes and applications with a positive outlook in minimum time
Takes up presentations for process changes and executes with high level audience.
Executes all delegated tasks with high (99%) accuracy levels
Provides solutions along with process issues that may arise
Performs Quality Control and Audit exercises to reduce chances of error and remove non value add steps in the process.
VARITE has a definite spirit. A spirit that derives from the promise of what we do-that comes... with knowing our services are helping businesses to implement their technology initiatives. At Varite, we provide software consulting, technical staffing and team augmentation services to Fortune 100 companies in India/USA.
VARITE has recently ranked #124 in the Entrepreneur Magazine’s HOT 500 list of the fastest growing businesses in America. With operations in USA, CANADA and INDIA, VARITE is currently engaged with leading technology, financial, semiconductor and engineering company to provide software consulting, team augmentation and key business process outsourcing. Read full description