Provide customers with 24X7X365 support of their Production Environment.
Support of Oracle EBS Applications-troubleshooting and resolving configuration, transaction, data, period-close issues and answering how to questions, as per industry best practices, for customer's Production environment.
Serve as a Primary/Secondary to Primary SA for a group of US based customers.
Troubleshooting and Root Cause Analysis of production support related issues by leveraging My Oracle Support and Internal Knowledge Base.
Pro-active period-end issue monitoring, identification and daily reporting using BAS Monitoring scripts.
Pro-active period-end issue resolutions.
Create, monitor and manage Oracle Service Requests (SR) under Customer CSI. Follow various Technical and Organizational SOPs.
Support front-end application of all forms & HTML based Oracle Application
E-Business Suite modules version V11.x, 11.5.x, 12.x. The EBS Application modules include Financials, Supply Chain Management, Manufacturing, Human Resources, System Administration & Workflow applications.
TriCore Solutions LLC has been recognized as Oracle's leading partner in the United... States for providing World Class Enterprise Technology Outsourcing and Managed Services solutions, eBusiness Suite Technical and Functional Consulting, Oracle Technology Consulting and Oracle Sales Consulting Services.
TriCore Solutions is the only end to end provider of Oracle eBusiness Suite Applications in the Northeast. Many leading companies have worked with TriCore Solutions, to provide the infrastructure, implementation, customization and the outsource management of Oracle's eBusiness Suite. TriCore also provides end-to-end Oracle-based technology consulting that includes all aspects of Oracle DB, Oracle 9iAS, Oracle Portal, Oracle RAC, and Oracle Applications. Read full description