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Operations Manager

Pune, Maharashtra

Kotak Mahindra Life Insurance

Job Description

1. Overview the below mentioned key functions of CPC.
1. New Business Rework & Refund Unit
2. Handle the foll areas for the above mentioned functions of CPC
1. Handle all New Business related matters of the Company. In brief the below critical New Business areas which needs to be handled
i. ETE handling of New Business Rework- vendor-other departments-new business.
ii. All Proposal Payouts (Like customer not taken up case, Company not taken up cases.
iii. Requirement processing (requirement raised at company level, requirement received from the customer)
iv. Managing New Business helpdesk for sales & branches with quick & quality response
v. Internal Risk & Quality Team
3. Handle all Legal and Compliance matters for all New Business matters and ensure zero non-compliance.
4. Handle all Financial, Process and Compliance Risk of the Department
5. Ensure completion of all projects as per the Project timelines and ensure the quality of the projects undertaken.
6. Drive Process improvements on a continual basis.
7. Preparation the budgets for all the Departments.
8. Ensure the department cost is within budget.

Company Description

Kotak Mahindra Group
A legacy built over 2 decades Kotak Mahindra is one of... India's leading banking and financial services organizations, offering a wide range of financial services that encompass every sphere of life. From commercial banking, to stock broking, to mutual funds, to life insurance, to investment banking, the group caters to the diverse financial needs of individuals and corporate sector.
The group has a net worth of over Rs. 100.6 billion and has a distribution network of branches, franchisees, representative offices and satellite offices across cities and towns in India, and offices in New York, London, San Francisco, Dubai, Mauritius and Singapore servicing around 8 million customer accounts.

Read more about the group

Our Story
Our Businesses
Senior Management
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Additional Information

Last updated:
Job type:
Full time
Position type:
Minimum experience:
Between three and five years
Compulsory Education
Jobs in Customer Service / Call Centre / Operations / Data Entry
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