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Operations Circle Head

Nagpur, Maharashtra

Jubilant Food Works Pvt Ltd

Job Description

The Circle Head is responsible for the overall Business operations of the Circle according to Dominos Pizza operational standards and run profitable business as a SBU model. A majority of time is spent leading/Guiding and coaching the team to meet Guest expectations, achieving both bottom and topline objectives by the guiding principles of Dominos Vision and Mission.

Leads Operational Excellence and the Guest Experience:
1. Role models expected behavior and coaches team on hospitality standards
2. Ensures all the restaurant meets safety, sanitation and cleanliness standards as per dominos expectations
3. Sets the standards to ensure team handles all Guest concerns in a timely and sustainable manner
4. Empowers the team to satisfy Guest needs and resolve concerns
5. Removes barriers to delivering Hospitality behaviors during shift
Builds Team Talent:
1. Treats all team members fairly and with respect
2. Supports the training of new team members
3. Recognizes team members for team contributions
4. Holds team members accountable for their behavior and performance
5. Provides coaching to team members to improve performance
6. Provides communication to team about goals and performance
Drives Sales Growth:
1. Takes accountability for understanding all in store marketing promotions of the circle and provides inputs for national marketing on circle digital/print and other medium of marketing elements
2. Executes new product rollouts
3. Responsible for system growth as well new store sales
Flexibility and Adaptability:
1. Acts quickly to solve problems in area of responsibility
2. Provides feedback and suggestions to improve performance
3. Is flexible with work schedule as business needs
4. Understands and complies with all procedures and policies
5. Provide action plans to address issues and opportunities and effective execution of the same
6. Seeks to understand goals and results and how they personally contribute to them
Plans and Communicates:
1. Discusses issues with other support functions of the circle and prepares the action plan
2. Discusses the business plan and brings out the alignment
3. Involves entire team by communicating goals, results, and action plans
Expands the footprint:
1. Identify the new locations for the business expansion in line with the business strategy
2. Responsible for new restaurant operating days and prepare the propose the capex calculation
3. Understand and observe the completion closely and update stakeholders and plan to tackle the competition

Responsible and drive Bottom Line:
1. Have a complete eye on each cost line and monitor each line restaurant wise to maintain the annual business plan lines
2. Constant monitoring and reviewing the same with all direct reports and prepare the GAP analysis and guide them to maintain the lines
3. Ensure that all restaurants in the circle maintain these lines and facilitate them to earn bottom line incentive


As a Circle Business Head accountable for over all annual business plan execution and achievement of the same by aligning the available resources in the best possible manner and takes regional/corporate support as and when required to achieve the job context

Company Description

ubilant FoodWorks Limited (the Company) is a Jubilant Bhartia Group Company. The Company was... incorporated in 1995 and initiated operations in 1996. The Company got listed on the Indian bourses in February 2010. Mr. Shyam S. Bhartia, Mr. Hari S. Bhartia and Jubilant Enpro Private Ltd. are the Promoters of the Company.

The Company & its subsidiary operates Domino’s Pizza brand with the exclusive rights for India, Nepal, Bangladesh and Sri Lanka. The Company is India’s largest and fastest growing food service company, with a network of 749 Domino’s Pizza restaurants (as of 19th May, 2014). The Company is the market leader in the organized pizza market with a 67% market share in India (as per Euro monitor report 2013).

The Company launched Dunkin’ Donuts in India in April 2012 in Delhi. The Company has 29 Dunkin’ Donuts restaurants in India (as of 19th May, 2014).With the launch of Dunkin’ Donuts in India, the company is now well poised to address two distinct non-competing segments of the Food Service Industry in India, namely the home delivery of Pizza’s market and the all day part food and beverage market.

Dunkin’ Donuts is the world’s leading Donuts, baked goods and coffee with market leadership Donuts, regular/decaf drip coffee, iced coffee, hot flavoured coffee, bagels and muffin categories.

Dunkin’ Donuts (DD) in India is positioned as a Food Café, occupying the sweet spot between Cafés and quick service restaurants. DD serve a wide range of Donuts, Dunkin’ Donuts Original Blend drip coffee; Espresso coffee based beverages such as Cappuccino and Latte, Milkshakes, Smoothies, Iced Teas, as well as a delectable range of Burgers, Wraps, Sandwiches and side-bites. Each Dunkin’ Donuts restaurant is designed with care and brings alive the brand’s International, youthful, colourful and playful brand personality. The restaurants offer its young guests a great ambience to catch up with their friends and family in a relaxed and comfortable environment. And yes, Dunkin’ also serve the world’s best Donuts.
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Additional Information

Last updated:
Job type:
Full time
Position type:
Minimum experience:
More than ten years
Compulsory Education
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