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Operation System Analyst - Technology Command Centre

Hyderabad, Andhra Pradesh

Action India Pvt. Ltd

Job Description

Optum, part of UnitedHealth Group, family of businesses, is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Are you ready to make a difference? Make yourself at home with us and start doing your life's best work. (sm) This function coordinates the processes and activities that focus on restoring service after an incident occurs. Youll monitor environment health and the facilitation of high severity incidents to improve the state of service availability and continuity. This function also includes those who operate and monitor computer and peripheral equipment. Youll document all problems (hardware, application, facility, etc. ) and takes corrective action as required. Primary Responsibilities:Perform incident management, service restoration, and/ or change verification activitiesPrioritize incidents based on defined ITSM priority definition and guidelinesHelp drive risk prevention, awareness, and team accountability, helping identify and raise awareness for incidents that may breach or may have incorrect Severity levels assignedEffectively communicate awareness, issues, alert confirmations and status, to team and other areasUtilize documentation, associated topologies, change activity, monitoring tools, and expertise to monitor and validate overall environment health providing higher-level support for support groups with respect to critical applications healthPerform manual application and portal test to ensure systems are available and functioningComplete 'check-out' of all critical applications to identity possible business impactUtilize HP monitoring tools and any non-HP monitoring tools for troubleshooting and alertingAcknowledge, validate, and correlate monitoring alertsProactively monitor and trend component/ application/ product performance and degradationIdentify solutions to non-standard requests and problemsWork with minimal guidance; seeks guidance on only the most complex tasksProvide explanations and information to others on difficult issues

Company Description

Cross Roads India Assistance, India’s first and largest road side repair assistance service... provider. Established in 1999, we have by our side 13 years of ground fleet management experience. We attend to over 1100 road side repairs every day and had so far handled over 1.5 Mn road side repairs. We are also recognised as a critical service provider under social security category hence we have been allotted with a four digit number 1922 for the safety of the general motorist.  Read full description

Additional Information

Last updated:
Job type:
Full time
Position type:
Minimum experience:
Between five and ten years
Compulsory Education
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