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Operation Manager

Coimbatore, Tamil Nadu

Lider Consulting Services Pvt Ltd.

Job Description

Develops and maintains an exceptional services culture that exceeds the clients expectations
Monitors daily operations of all centers and ensure service standards are maintained and improved upon, in accordance with company Standard Operating Procedures
Supervises and instructs staff on handling of all clients
Continuously monitors the implementation of SOPs to ensure adherence, seek feedback and revert to Head Office for improvements on the following:
Opening and closing procedures
Daily operation (fax, copying, courier, mail, etc)
Meeting room procedures and requirements
Telephone handling (answering and message taking)
Virtual office service
Arriving and departing client procedures
Telecommunication operation, features and capabilities
Liaising with building management
Ensures that service revenue targets, as set out in the budget, are achieved or exceeded
Up-sell products and services to all clients, either directly or indirectly through the Operations team
Handles Client Services Associate and Client Services Leader inquiries and concerns on daily basis
Motivates team members; creating a positive and learning environment for all
Ensure all clients pay their accounts receivable on time
Maintain Credit Policies of the company
Oversees the maintenance and cleanliness of all local centers
Oversees the maintenance and quality of all local center equipment, and ensures that all equipment service agreements are maintained as appropriate


Job Requirements:
Bachelor's Degree, Professional Degree in Hotel Management, Facility Management or equivalent.
A minimum of 4 years working experience in the related field is required for this position
Preferably Manager or Senior Manager specializing in multiple service industry positions
Customer oriented with great interpersonal, communication and presentation skills
Ability to drive the teams performance to ensure company objectives & targets are achieved
Hands-on attitude and approach is an essential part of this position
Good business acumen, strong managerial leadership experience and qualities
Independent, resourceful, self-motivated, and result-oriented and a team player that is able to work well under pressure in a fast-paced environment
Bilingual in English and Local Language.

Company Description

Getting the right people for the right job, is never easy. Why not leave it to us? At Lider... Recruiters, we tailor-made human resource solutions to your company needs. Our Recruitment Agency are constantly developing and optimising innovative staffing solutions, to help you weather economic fluctuations, control costs, and improve productivity.   Read full description

Additional Information

Last updated:
25/12/2018
Job type:
Full time
Position type:
Permanent
Vacancies:
1
Minimum experience:
Between three and five years
Education:
Compulsory Education
Salary range:
₹ 3,00,000 - ₹ 4,50,000 / Yearly (Gross Pay)
Category:
Jobs in Customer Service / Call Centre / Operations / Data Entry
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