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NSC Quality Analyst

Delhi, Delhi-NCR

Placewell Consultant

Job Description

The QA Auditor reports to the QA Manager and is responsible for the review, development and performing internal audit procedures and preparing internal audit reports reflecting the results of the work performed.

Work performed will include coverage of functional and operating units, focusing on financial and operational processes.

Audits current controls and performance monitoring elements to assess effectiveness across all practices of Navisite Service Center

Works with the NSC Manager and Supervisor to develop, implement, monitor and manage the function compliance and process effectiveness.

Interact with various levels of management and staff in conducting feedback session to one on one peer and classroom session.

Audits/tests ongoing processes to assure continued compliance.

Prepares reports based on the results of stated audits/tests to be presented and shared with NSC Manager and Director on monthly basis.

Identify process improvements that lead higher efficiency with respect to increasing first call resolution and identifying automation opportunities

Assist with external audits performed by Process Excellence group

Ensure that all audit records and documentation are accurate and in compliance with applicable regulations.

Create and Maintain Navisite Service Center Process Framework Automation Vs Manual on monthly basis and present it to NSC Manager and Director.

Create and Maintain Risk Register along with action items and tracking mechanism.

Desired Soft Skills

Ability to perform audits of tickets and call recordings, report it on weekly basis.

Excellent documentation skills and repository maintenance.

Ability to work independently, with limited required direction and guidance

Driving Accountability

Excellent analytical skills

Excellent interpersonal skills

Excellent communication skills, both written and oral

Ability to work effectively with different engineers and have cross functional relationship building skills.

Must have understanding of internal auditing standards and risk assessment practices

Must have experience and understanding of the application of business management and process defined in ITIL framework

Possess basic skills of ITIL - Incident management, Change and problem management, process flow.

Flexible in terms of shift timings and adaptable to a complex and dynamic environment

Should have greater ability in documenting in detail and with clear thought process.

Must possess ability to collaborate with senior level personnel and provide leadership to internal stakeholders regarding best business practices and continuous process improvement

Company Description

Having forged a strong network of corporate relations, with our ability to serve them for HR... requirements and training Programmes with our Expertise acquired through years, Finish assignments before deadlines, along with being accurate to the requirements, has made us a force in reckoning.   Read full description

Additional Information

Last updated:
Job type:
Full time
Position type:
Minimum experience:
Between three and five years
Compulsory Education
Salary range:
₹ 3,00,000 - ₹ 6,50,000 / Yearly (Gross Pay)
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