5+ years experience on the zSeries (mainframe) platform including hands on technical experience (installation and maintenance of products) related to VTAM, TCP/IP, OSA configurations, FTP, EDI, and OEM product support
Fulfill customer service orders (CSOs) for mainframe z/OS customers in a timely manner as they pertain to network software products and configuration of applicable network hardware.
Provide primary support for reported problems related to both IBM and OEM / ISV network software products.
Provide support for troubleshooting and resolution of problems related to mainframe connectivity.
Provide support on 24 x 7 x 365 basis and in multiple time zones.
Follow procedures for installing OEM software products efficiently and according to Wipro best practices (for productivity/scalability purposes)
Work with members of other functional towers in preparing customer partitions for regular (approximately once every 2 years) operating system upgrade process via a checklist of proactive actions.
Provide key support for customer migration services (new customer transitions) as they pertain to network software products.
Assist the assigned project manager (from the PMO Program Management Office) in the migration of newly acquired customers such that all technical hurdles are addressed in a timely manner and do not impede the expected progress of the transition nor the targeted migration date.
In joint cooperation with the Manager of Disaster Recovery Services, successfully execute tasks associated with any given customers disaster recovery plans.
Adhere to a schedule that efficiently manages Wipros resources and allows timely implementations.
Follow change control procedures for all of the following, adhering to ITIL practices:
Implementing vendor product specific corrections (fixes) and
Upgrading, maintaining, enhancing or providing new options to applicable z/OS products within any given customer partition.
‘Techs To Suit' provides its client the most comprehensive and best in class solutions... to their recruiting and leadership needs right from ‘Intern to CEO’ across industry bands, hierarchies and geographies.We believe in partnering only a select number of long term clients which allows us to truly add value.
At the same time, we provide excellent opportunities for all our candidates to enhance their careers based on an understanding of their needs as far as income, career satisfaction, and career developments go. Read full description