Provide the customers & Engineers troubleshooting & support in the areas of Networking and related areas.
Operate, Administer and Govern customer network setup.
Provide leadership in technical problem management and the resolution of all issues, working closely with end customers, remote and field support staff.
Develop action plans to investigate and resolve complex issues/problems and clearly communicate these to engineers, customers and/or relevant managers;
Participate in after-hours remote support rosters;
Identify and contribute to projects to improve product support, customer satisfaction and team efficiency;
Be aware of, and contribute to the improvement of, team performance as measured in the team Business Fundamentals Tables (BFT).
Technical writing skills will be required to publish Issue resolution documents (KM & KT)
Required to communicate effectively with Technical and Non-Technical stakeholders and should have the ability to drive the conversation/discussion
Must be able to interact with colleagues from different countries and background (own team, members of SC and Product Divisions)
Participate/Drive ITIL based change management, Problem management, incident management.
Allegis Group is the largest privately held staffing company in the United States and... serves a wide variety of industries. Our team includes more than 8,000 internal employees and 90,000 contract employees working with customers around the world. We continue to grow, bringing our expertise to new industries in the United States, United Kingdom, Canada, Puerto Rico, Europe, the Middle East, and the Pacific Rim Read full description