Network Lead JD:
6 to 8 years of Experience in Network Administration.
Experience in Media services
Troubleshooting, diagnostic, and repair support for network devices (Routers, Switches, Firewalls, Wireless and VOIP).
Troubleshoot connectivity issues, analyze, debug and diagnose packets and logs
Individual must have the ability to work in a highly visible fast paced environment with minimal supervision and SLA deadline responsibility.
Candidate should be working in a 24x7 Network operation environment performing remote break-fix troubleshooting and resolution on cell site equipment.
Manage tickets in ticketing system to ensure notes are kept up to date and problems are pushed to resolution.
Performs various network management and administration tasks remotely
Manages and maintains the Network Devices health and uptime
Monitors and ensures the stability of the network infrastructure
Coordinate with vendors in resolving the issue.
Escalate and engage needed resources to resolve issues. Assist in reporting of team metrics and score cards.
Strong, clear and concise communications and speaking skills- Problem Resolution Skills
Strong service orientation
Attend group and general staff meetings
Prepare status reports and recap emails as necessary
Create Procedures Documents as necessary
Document standards and procedures.
Resource should have minimum CCNP or equivalent certification, additional certifications / certification on firewalls preferred.
Posses good communication skills.
Knowledge on ITIL Process.
Orcapod is a Consulting & Technology Services firm founded by senior industry... professionals coming from reputed international organizations. Like the Orcas which roam the great oceans around the globe, we work with Global and Indian Clients providing assistance in their critical IT & business improvement initiatives.
Orcapod Consulting helps its clients to improve business operations by combining its expertise in the areas of Business & IT Consulting, Outsourcing, Operations Transformation and Services Optimization. Our experienced consulting workforce complements the CIO organization and helps it deliver more within its budgets & demanding schedules. Explicit Business Outcome, our proprietary methodology gives high priority to employing existing client assets for delivering the range of results that will make substantial and sustained difference to our client’s business.
Orcapod Technology Services offers innovative and customized solutions to meet the resourcing needs of our clients in the IT space. Our ability to attract and retain high performing workforce ensures on demand access of talent capacity to our clients for meeting business commitments.
Fuelled by our shared vision, we help to make our client’s businesses more efficient, more profitable, and prepared to succeed. We help to make them Future Ready. Read full description