Possess detailed knowledge of customer network, critical sites, operating procedures as agreed upon with customer.
Lead the troubleshooting effort on problem reported by customer on issues to restore services in timely manner.
Customer-specific designated support at network level.
Escalation support for critical network outages and complex network issues.
Established Technical Relationship to support customer network operations.
Able to assist in maintenance window coverage.
Regular scheduled review of open Service Requests working with Cisco TAC engineer to achieve a faster resolution.
Holistic technical management of recurring network problems.
Enhanced service delivery capability through broad understanding of customers operational needs and integration with assigned Cisco Services team.
Improve communication with other functional groups within Technical Services and Sales team to focus on customer success.
Improve relationship with customer to understand in a better way their network to provide quicker and more effective result
Established rapport with customer personnel
Willingness to work in Dayshifts, on need basis on call support for planned activities and all critical & major incidents.
Allegis Group is the largest privately held staffing company in the United States and... serves a wide variety of industries. Our team includes more than 8,000 internal employees and 90,000 contract employees working with customers around the world. We continue to grow, bringing our expertise to new industries in the United States, United Kingdom, Canada, Puerto Rico, Europe, the Middle East, and the Pacific Rim Read full description